FAQ

How much is delivery?

Delivery for physical items is free to the UK, and £1.70 anywhere else in the world.

Prints are sent Royal Mail second class in the UK, and International Standard delivery elsewhere.

There is no shipping for digital products – you will be emailed a link to download your product.

When will my order be with me?

Digital purchases should be with you immediately – check your email for confirmation.

I try to post physical products within a couple of days of receiving the order, and will let you know when it’s in the post.

Please allow up to 14 days after purchase to reveice your item for UK addresses, and up to 28 days for international addresses.

If you still haven’t received your item pop me an email at rhiannon@rhiannonadler.co.uk 

How are your payments secure?

I have several security measures in place on my website, including security plugins and an SSL certificate.

Payments can be made using either Stripe or Paypal in my shop: both are well-known payment processors. I NEVER receive your card details with either of these systems, they will ONLY be handled by Stripe or Paypal, who have stringent security measures in place for these kinds of transactions.

How do I log in to my account?

You can log into and access your account here!

There’s a link in the website footer ?  which you can use to navigate to your account at any time.

I've lost my password

Ah it happens to us all (and often)!

You can request a new password at the login section on the account page.

Just click the link which says ‘Lost your password?’ and follow the steps to be sent a new password.

How can I contact you?

You can email me at rhiannon@rhiannonadler.co.uk 

Do you offer payment plans for your services?

Yes, I offer payment plans for all my services, so costs can be split into smaller monthly payments if preferred. Please enquire when you contact me, and we can discuss options.

Shop items must be paid for in full at the time of purchase.

What is your cancellation policy?

If we have agreed and signed a contract, please view this for cancellation and refund policies.

Mentoring calls can be rescheduled at any time using the link in the confirmation email.

You cannot cancel digital products once purchased.

You can cancel an order of a physical product within 14 days – please contact me at rhiannon@rhiannonadler.co.uk 

What is your returns policy?

I have different policies for different products:

Digital products

Digital products cannot be returned once purchased, although if something crazy has happened let me know and I’ll see what I can do. Returns will be at my discretion.

Physical products

If you’re unhappy with your product, or it is faulty or damaged in any way please contact me within 14 days of receiving your item at rhiannon@rhiannonadler.co.uk

How long does it take to design a bespoke website?

The length of time it takes depends entirely on the scope of the website you want designed. Most small business websites take 2-3 months to design. I’ll give you an estimate of how long I expect the project to take when we talk through your reqiurements.

Do you offer editing services for websites?

Yes, I can provide editing and maintenance services as required, or we can agree on a monthly package if you require regular work. I can also track time and bill monthly for services. Get in touch and we can discuss what best suits you.

I have a question not covered here

You can email me at rhiannon@rhiannonadler.co.uk with any queries or you can book a free 15 minute Zoom call with me here: https://calendly.com/rhiannon-adler/15mins 

A Zoom call gives us an opportunity to chat through any questions you have and see if we want to work together. There’s no obligation to purchase anything or work together afterwards.